Frequently Asked
Questions

Tallow is rendered animal fat that has traditionally been used in soaps, balms, and skin preparations. Willow & Tallow uses tallow as the foundation for rich, simple skincare designed to feel nourishing and comforting on the skin.

Tallow creates a rich, protective texture that works beautifully in balms and moisturizers. We use it as part of our simpler approach to skincare, pairing traditional ingredients with thoughtfully selected botanical ingredients.

Tallow balm may be especially appealing to dry, dehydrated, or sensitive-feeling skin because of its rich texture. Everyone's skin is different, so we recommend reviewing the full ingredient list and patch testing before regular use.

Yes, our Tallow Balm can be used on the face as well as areas of the body that need additional moisture. Start with a very small amount and gently massage it into clean skin. Because the balm is rich, a little goes a long way.

Warm a small amount between clean fingertips, then gently massage it into the skin. It can be used as part of your morning or evening routine, or whenever your skin needs extra nourishment.

Yes. You can adjust how often you use it based on your skin's needs. Some people may prefer a small amount daily, while others may reach for a richer balm when their skin feels especially dry.

Our approach combines tallow with thoughtfully selected botanical ingredients. Exact ingredients vary by product, so always check the individual product page and packaging for the complete ingredient list.

Our philosophy is centered around intentional formulation. We aim to choose ingredients because they serve a purpose rather than adding ingredients simply to make a formula more complicated.

Keep Willow & Tallow products in a cool, dry place away from direct sunlight and excessive heat. Always close the container securely after use and avoid introducing water or moisture into the product.

Natural balms can respond to temperature changes. Warmer conditions may soften the balm, while cooler temperatures may make it firmer. This does not necessarily mean the product has gone bad. Store it in a cool, dry location for the most consistent texture.

Available shipping destinations and rates will be shown during checkout. As Willow & Tallow grows, additional shipping options may be added.

Orders require processing before shipment, followed by carrier transit time. Once your order ships, tracking information will be sent using the email provided at checkout.

Once your order has been shipped, you will receive tracking information by email. You can use the tracking link provided to follow your package with the shipping carrier.

Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already been processed or shipped may no longer be eligible for changes or cancellation.

Because skincare products are personal-use items, return eligibility may depend on the condition of the product and whether it has been opened or used. Please contact us with your order details if you experience an issue.

You can reach us through our Contact page or by emailing contact@willowandtallow.com. We are happy to help with product questions, orders, or anything else you may need.